new333 Privacy Policy

1. Introduction

new333 Casino ("new333," "we," "us," "our") is committed to protecting the privacy and personal data of all registered players and visitors to the new333 platform at new333.cam. This Privacy Policy describes how new333 collects, uses, stores, shares, and protects personal information in connection with your use of the new333 Casino website and all related services offered on the platform.

This Privacy Policy is issued in accordance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 of the Philippines, and its Implementing Rules and Regulations. By registering a new333 account, logging in to an existing account, or otherwise using the new333 platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.

This Privacy Policy should be read in conjunction with the new333 Terms and Conditions and Responsible Gaming Policy, both of which are incorporated by reference.

2. Data Controller

For the purposes of the Data Privacy Act of 2012 and this Privacy Policy, the data controller responsible for personal data processed in connection with the new333 platform is the operator of new333 Casino, operating the platform at new333.cam.

All inquiries regarding the processing of your personal data, the exercise of your data subject rights, or any privacy-related concerns should be directed to the new333 Data Protection Officer (DPO) using the contact details provided in Section 15 of this Policy.

3. Personal Data We Collect

new333 collects the following categories of personal data in connection with your use of the platform:

3.1 Registration & Identity Data

• Full legal name as it appears on a government-issued identification document
• Date of birth (for age verification — 21+ requirement)
• Registered Philippine mobile number (+63 format)
• Email address
• Username and encrypted password
• Residential address (province, city/municipality)
• Nationality

3.2 Identity Verification (KYC) Data

• Government-issued photo identification document (e.g., Philippine passport, SSS ID, PhilHealth ID, UMID, driver's license)
• Proof of address documentation where required
• Selfie or live facial verification image where required for enhanced KYC

3.3 Financial & Transaction Data

• Deposit transaction records (amount, date, payment channel used)
• Withdrawal request records (amount, date, destination payment method)
• GCash account number or Maya account details (registered holder's name and number — new333 does not store full payment credentials)
• Bank account details where bank transfer is used as a payment method
• Account wallet balance history

3.4 Gaming Activity Data

• Game session records (game title, date/time, stake, outcome, RTP session data)
• Sports betting records (events wagered on, stake, odds, outcome)
• Bonus redemption history and wagering requirement progress
• Responsible gaming tool settings (deposit limits, session timers, self-exclusion status)

3.5 Technical & Device Data

• IP address at time of login and session activity
• Device type, operating system, and browser version
• Mobile network provider (Globe, Smart, DITO, etc.) where determinable
• Cookie and session identifiers
• Platform access logs (login timestamps, session durations, feature interactions)

4. How We Collect Your Data

new333 collects personal data through the following means:

• Directly from you — when you register a new333 account, complete KYC verification, make a deposit or withdrawal request, contact our support team, or update your account settings.
• Automatically through platform use — through cookies, session tracking, IP logging, and device fingerprinting as you navigate and interact with the new333 website and game content.
• From payment processors — transaction confirmation data transmitted by GCash, Maya, BPI, BDO, Metrobank, and other payment partners when you initiate deposit or withdrawal transactions.
• From identity verification services — where new333 uses a third-party KYC provider to perform document verification or facial matching, that provider may share verification outcome data with new333.
• From fraud detection and security services — data shared by third-party fraud detection tools used to protect the platform and our players from unauthorized activity.

5. Purpose & Legal Basis for Processing

new333 processes personal data only for specific, legitimate purposes. The table below summarizes the primary processing activities, their purposes, and the legal basis under the Data Privacy Act of 2012:

6. Data Sharing & Disclosure

6.1 Third-Party Service Providers

new333 shares personal data with carefully selected third-party service providers who assist in delivering the platform and its services. These providers are contractually bound to process personal data only on new333's instructions and in accordance with data protection obligations. They include:

• Payment processors — GCash (GXI), Maya Philippines, BancNet, and other payment infrastructure providers as necessary to process your transactions.
• Game studios and content providers — limited technical data necessary for game delivery (e.g., player session tokens) is shared with licensed game studios including JILI, PG Soft, Pragmatic Play, and their equivalents.
• KYC and identity verification providers — where third-party document and identity verification services are used to fulfil KYC obligations.
• Fraud detection services — anonymized or pseudonymized device and behavioral data for fraud prevention purposes.
• Cloud infrastructure providers — new333 uses secured cloud hosting services for platform operation and data storage.

6.2 Regulatory and Law Enforcement Disclosure

new333 may disclose personal data to PAGCOR, the National Privacy Commission (NPC), the Anti-Money Laundering Council (AMLC), or any other government authority where such disclosure is required by applicable Philippine law, by court order, or by regulatory directive. new333 will take reasonable steps to notify affected players of any compelled disclosure unless prohibited from doing so by law.

6.3 No Sale of Personal Data

new333 does not sell, rent, or transfer personal data to third parties for commercial marketing purposes. Any disclosure of personal data to third parties is limited to the circumstances described in this Section.

7. Data Retention

new333 retains personal data for as long as is necessary to fulfil the purposes for which it was collected, as described in Section 5, and to comply with applicable legal, regulatory, and operational retention obligations. The following general retention guidelines apply:

• Active account data — retained for the duration of your active new333 account relationship.
• KYC documentation — retained for a minimum of five (5) years from the date of verification or account closure, whichever is later, in compliance with anti-money laundering regulations.
• Financial transaction records — retained for a minimum of five (5) years from the date of the transaction.
• Gaming session logs — retained for a minimum of three (3) years to facilitate regulatory audits and dispute resolution.
• Support communications — retained for two (2) years from the date of the last interaction.
• Closed account data — retained in accordance with the applicable minimum retention periods above, after which data is securely deleted or anonymized.

Upon expiry of the applicable retention period, new333 will securely delete or anonymize your personal data in a manner that prevents its reconstruction or identification.

8. Cookies & Tracking Technologies

8.1 What Are Cookies

Cookies are small text files placed on your device by a website to store information about your session or preferences. new333 uses cookies and similar technologies (such as local storage and session tokens) to operate the platform and improve your experience.

8.2 Types of Cookies We Use

• Strictly necessary cookies — required for the platform to function. These include session authentication cookies that keep you logged in to your new333 account during a session. They cannot be disabled.
• Functional cookies — remember your preferences (e.g., language, last played game) to personalize your new333 experience across sessions.
• Analytics cookies — collect anonymized data about how players navigate and interact with the new333 platform, used to identify and improve underperforming areas of the user experience.

8.3 Cookie Management

Most modern browsers allow you to control cookie settings through the browser's settings menu. You may choose to block or delete cookies, however doing so may impair the functionality of the new333 platform — in particular, disabling strictly necessary cookies will prevent you from maintaining a logged-in session.

9. Data Security

new333 implements industry-standard technical and organizational security measures to protect your personal data against unauthorized access, disclosure, alteration, or destruction. These measures include, but are not limited to:

• SSL/TLS encryption for all data transmitted between your device and the new333 platform;
• Encryption of sensitive data fields at rest in our databases;
• Role-based access controls limiting internal staff access to personal data on a need-to-know basis;
• Regular penetration testing and vulnerability assessments of the new333 infrastructure;
• Multi-factor authentication requirements for internal system access;
• Continuous monitoring of platform access logs for anomalous activity;
• Data processing agreements with all third-party service providers who handle personal data.

While new333 takes all reasonable steps to secure your personal data, no internet transmission or electronic storage system is entirely free from risk. Players are encouraged to use strong, unique passwords for their new333 accounts and to enable two-factor authentication where available. You are responsible for maintaining the security of your own login credentials.

10. Your Data Subject Rights

Under the Data Privacy Act of 2012 (Republic Act No. 10173), registered players in the Philippines hold the following rights with respect to their personal data processed by new333. These rights may be exercised by contacting the new333 Data Protection Officer as described in Section 15:

11. Children and Minors

The new333 platform is strictly intended for individuals aged twenty-one (21) years and above. new333 does not knowingly collect personal data from individuals under the age of 21 and actively implements age verification during the registration process to enforce this restriction.

If new333 becomes aware that personal data has been collected from an individual under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposits made through that account in accordance with our standard closure procedures.

If you are a parent or guardian and believe that a minor has registered on the new333 platform, please contact our support team immediately so we can investigate and take appropriate action.

12. Cross-Border Data Transfers

new333 primarily processes and stores personal data within secure server infrastructure. In some cases, personal data may be transferred to or accessed from locations outside of the Philippines — for example, where a game studio or technology provider operates servers in another country.

Where cross-border transfers of personal data occur, new333 takes appropriate steps to ensure that the transfer is protected by adequate safeguards, including contractual data protection provisions and transfer impact assessments where required under applicable Philippine privacy law. new333 will not transfer personal data to jurisdictions that do not provide an adequate level of data protection without implementing appropriate compensating safeguards.

13. Third-Party Content

The new333 platform hosts game content provided by third-party studios (such as JILI, PG Soft, and Pragmatic Play). While new333 exercises care in selecting licensed and reputable game providers, the privacy practices of these studios with respect to data processed within their game engines are governed by their own privacy policies. new333 is not responsible for the data practices of third-party game providers beyond the scope of the data processing agreements we hold with them.

Players should note that this Privacy Policy applies exclusively to the new333 platform and its directly controlled data processing activities. It does not extend to any external website, application, or service that is not operated by new333.

14. Amendments to This Privacy Policy

new333 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our data processing practices, platform functionality, applicable law, or regulatory guidance. Material changes to this Privacy Policy will be communicated to registered players via in-platform notification or email to the address registered on your account, with a minimum of seven (7) calendar days' notice before the amended Policy takes effect.

The effective date of this Privacy Policy is displayed at the top of the document and in the page hero section. Your continued use of the new333 platform after the effective date of any amendment constitutes your acceptance of the revised Privacy Policy.

15. Contact & Data Protection Officer

For all inquiries, requests, or complaints relating to your personal data and new333's data processing practices, please contact the new333 Data Protection Officer through any of the following channels:

• Live Chat: Available 24/7 via the new333 website — select "Privacy / Data Request" as the inquiry type
• Messenger: Via the new333 official Facebook Messenger channel
• Viber: Via the new333 official Viber support account
• Email: [email protected] — please include "Data Privacy Request" in the subject line

Our support and DPO team operates 24 hours a day, 7 days a week, including Philippine public holidays. Support is available in English and Filipino-English. We aim to acknowledge all data subject rights requests within three (3) business days and to resolve them within thirty (30) calendar days.

If you remain unsatisfied with new333's response to a privacy complaint, you may escalate your concern to the National Privacy Commission of the Philippines (NPC) through their official complaints process.